For Landlords — The Tenant Arrears Collection Office
T·A·C·O Civil Case Management
England & Wales only.  Reflects the Renters' Rights Act 2025, in force from 1 May 2026.  ·  Rent Arrears Framework adopter
For landlords — England & Wales

Rent arrears.
Handled properly.

The TACO manages your arrears cases from first formal letter to County Court Judgment. Professional correspondence, court submissions, and case management — all included in a flat annual subscription.

Enrol for £1,999/year → See how it works
Annual subscription
Full Case Management
£1,999 per year
Unlimited cases per year
Formal letters of claim under TACO letterhead
County Court filing and submissions
Full case tracking and updates
CCJ and enforcement guidance
Landlord portal access
Get started →
Annual renewal. Cancel on expiry.
Rent Arrears Framework adopter
Civil Procedure Rules compliant
England & Wales jurisdiction
Renters' Rights Act 2025 aligned
The problem

Chasing arrears takes time you don't have — and tenants know it.

Most landlords handle arrears the same way: an uncomfortable conversation, a few messages, and then an uncomfortable silence. Tenants who intend to avoid payment rely on exactly that pattern.

The moment a formal, procedurally serious process is introduced — with official correspondence, court references, and a named entity behind it — the dynamic shifts. Resolution almost always follows.

The TACO exists to introduce that shift early, clearly, and without you having to manage any of it yourself.

43%
of private landlords experienced rent arrears in the last 12 months, according to NRLA data
£1,800+
average arrears owed per case at the point a landlord seeks formal recovery
6 years
a CCJ remains on a tenant's credit record — the consequence that drives early resolution
What's included

Everything managed. Nothing left to you.

Your subscription covers every stage of the arrears recovery process. You submit the case. We handle the rest — correspondence, court, and everything in between.

✉️
Formal letter of claim
Issued under TACO letterhead with precise legal language, stated deadlines, and a clear notice of court proceedings if unresolved. Designed to be taken seriously from the first read.
⚖️
County Court filing
We prepare and submit the money claim on your behalf through the standard civil procedure rules. All paperwork, submissions, and court deadlines are handled for you.
📋
Full case management
Track your case through our landlord portal. We monitor responses, deadlines, and next steps — and update you at every stage so you're never left wondering where things stand.
🔔
CCJ pursuit & registration
If no defence is entered, we pursue default judgment. The CCJ is registered nationally — affecting the tenant's credit, rental, and borrowing prospects for six years.
🛡️
Enforcement guidance
Once judgment is obtained, we advise on post-judgment enforcement options — including attachment of earnings and third-party debt orders — so you understand what's available.
📁
Landlord portal access
Submit new cases, upload documentation, and track all active matters in one place. Clean, simple, and built for landlords — not lawyers.
📨
Unlimited cases
Your £1,999 annual subscription covers every case you need to submit in that year — no caps, no awkward conversations about cost before you begin.
📅
Renters' Rights Act aligned
All processes reflect the Renters' Rights Act 2025, in force from 1 May 2026. We keep our procedures current so your cases are always issued on solid ground.
📞
Direct case contact
Questions about a live case? Email directly with your reference. No phone trees, no generalist support teams — a straightforward point of contact for your active matters.
The process

What happens after you submit a case

Every case follows the same documented sequence. Most resolve at stage one or two. Those that don't are progressed — automatically, without you needing to chase us.

01
You submit the case
Upload your tenancy details, arrears figure, and any relevant documentation via the landlord portal.
You act here
02
Letter of claim issued
Formal written notice goes out under TACO letterhead. 14-day response window opens. Many cases resolve here.
We handle this
03
Court claim filed
No resolution? We file the money claim with the County Court. Tenant is formally served.
We handle this
04
CCJ obtained
No defence entered — default judgment issued without a hearing. CCJ registered nationally.
We handle this
05
Enforcement
We advise on next steps: attachment of earnings, debt orders, or referral to enforcement agents.
Guided by us
ℹ️  In the majority of cases, resolution — full payment or an agreed repayment plan — occurs before court proceedings are necessary. The formal process exists to ensure it always remains an option.
Pricing

Simple. Flat. No surprises.

Most popular
Annual Membership
Full access. Unlimited cases.
£1,999 / year
Unlimited cases submitted per year
Formal letters of claim under TACO letterhead
County Court filing and submissions
Full case tracking via landlord portal
CCJ pursuit and enforcement guidance
Direct case contact by email
Renters' Rights Act 2025 aligned processes
Enrol now →
Annual renewal. Cancel on expiry. No lock-in.
Pay as you go
Single Case
One case. No subscription required.
£799 / case
Formal letter of claim issued
County Court filing if unresolved
Case tracking via portal
CCJ pursuit if no defence entered
✕ Unlimited case submissions
✕ Membership rate on future cases
Submit a single case →
2+ cases per year? The annual membership pays for itself.
Optional add-ons
Pre-action mediation letter
£75 per case
Statutory demand (where applicable)
£150 per case
Enforcement agent referral
Quoted on referral
Questions

Common questions from landlords

What if my tenant disputes the debt? ↓
If a defence is entered, we'll advise you on your options. Where disputes are clearly without merit, we support you in proceeding. Where the sums or complexity don't justify further action, we'll be honest about that — the process should be proportionate.
Is The TACO a law firm? ↓
No. The TACO is a civil case management service. We are not a law firm and do not provide legal advice. We manage the procedural process of arrears recovery on your behalf through the standard civil court process — which does not require legal representation for claims under the small claims threshold.
What happens if I only have one or two cases a year? ↓
The single-case option at £799 per case may be more appropriate. That said, many landlords find that the annual subscription pays for itself through the deterrent value alone — tenants who know you have a formal recovery process in place are less likely to let arrears build in the first place.
How quickly do cases typically resolve? ↓
In most cases, resolution occurs after the initial letter of claim — typically within 14 to 28 days. Cases that proceed to court take longer, but the CCJ, once obtained, is a lasting consequence that continues to work for you.
Does this work under the Renters' Rights Act 2025? ↓
Yes. All our processes are aligned with the Renters' Rights Act 2025, in force from 1 May 2026. We monitor legislative changes and update our procedures accordingly. You don't need to keep up with that — we do it for you.
Can I submit a case while the tenant is still in the property? ↓
Yes. Arrears recovery and possession proceedings are separate legal processes. The TACO handles civil money claims for rent arrears — which can run concurrently with, before, or after possession action. We'll be clear about what falls within our scope and what doesn't.
From members
What landlords say about using The TACO
"The letter alone got a response within 48 hours. My tenant had been ignoring me for three months. I wish I'd done this at week two."
Landlord, two properties, Greater Manchester
"I had no idea how straightforward the County Court process was when someone else handles the paperwork. The subscription cost less than a single month of lost rent."
Portfolio landlord, seven properties, West Midlands
"It's the professionalism of it. The TACO letterhead carries weight. My tenant's solicitor contacted me directly to negotiate — that's the result I needed."
Landlord, four properties, South East England

Ready to stop chasing and start recovering?

Enrol today. Submit your first case the same day. Most cases resolve within 28 days.

Enrol for £1,999/year → Ask a question first
Important. The Tenant Arrears Collection Office is a civil case management service, not a law firm. It does not provide legal advice. All claims are submitted through the standard civil procedure rules of England & Wales under the County Courts Act 1984. Landlords are responsible for ensuring that the information they submit is accurate and complete. Court filing fees are payable to HMCTS directly and are not included in the subscription fee — we will advise you of these before filing. Where a case becomes complex, disputed, or falls outside standard procedure, we will advise you clearly on limitations and independent legal options.
Rent Arrears Framework adopterThe TACO voluntarily operates in accordance with the Rent Arrears Framework — an independent guidance initiative for the private rental sector of England & Wales. rentarrearsframework.com